Customer Service Is Not About Knowing Power, Voltage, Amps And Ohms!

When you want to turn on a light in your house, here’s what needs to happen for the light to function.

  1. You need power running to that switch from your electrical box. This power is generated at a plant owned by your electricity company and delivered to your house through a series of transformers and electrical lines.
  2. You need amps, (the flow of electrons), through the wires and your light.
  3. You need voltage, (the electrical pressure that pushes the amps through the wires and your light).
  4. You’ll have ohms in your wires. Ohms are resistance to the electron flow.

Do you need to know all of this stuff to simply turn on your light? Not really. You only have to walk up to the switch and flip it on. The above knowledge is useless to you for your purposes.

In regards to customer service, what are you trying to learn about your customers that may be useless to you?

Don’t spend time learning about power, voltage, amps and ohms.

Spend your time in direct contact with customers and you’ll learn all you need to know about servicing them!

 

2 thoughts on “Customer Service Is Not About Knowing Power, Voltage, Amps And Ohms!

    • Thanks for the comment! Too many businesses are spending too much time analyzing customer behavior in order to predict how to implement customer service. Analysis paralysis! A general guidline for service is good but in reality, most of the memorable customer service experience for consumers is reactive on the part of the business. One size doesn’t fit all!

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